FAQ

REGISTRATION

In order to buy a product, we ask you to register first.

Fischer follows the double opt-in process. After your registration, you will receive an email from Fischer with a confirmation link. Click on the link in the email to verify your email address and your account.

Please check your spam folder or contact your IT in case a firewall has blocked the registration email. If you can’t find the email, please contact webshop@helmut-fischer.com

Go to My Account and click Forgot password. Enter your email address. A link will be sent to you for setting a new password.

ORDERS AND PAYMENT

Credit Card (VISA and MasterCard).

The currency is determined by the billing address. It is USD.

SHIPPING AND DELIVERY

Most products are ready for delivery within 48h during working days. Customer specific products like certificates may take not more than 4 days before ready to deliver.

Shipping and handling costs are non-refundable, unless the merchandise is defective.

All orders from the Online Shop are delivered by DPD.

The shop does only serve customers located within USA. Please contact Fischer if you would like to send a product to an other country.